Setting up key performance indicators for your human resource department will help you to … Personally develops a new product or service. : Evaluates the importance and understanding of company-wide organizational culture. Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication. Understands the organization’s strengths and weaknesses as compared to competitors. Gives honest and constructive feedback to other team members. The compensation and benefits manager plays a key role in coordinating the corporate compensation and benefits department. Using one of the HR metric examples from above, minimizing employee turnover frequently appears on scorecards. Key performance indicators for compensation measure an assistant’s efforts to help process payroll efficiently and accurately. Simply send us your job descriptions and we will set up your evaluations. Facilitates groups or teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods. Covered Employee Population – The percentage of workers who are qualified for health insurance coverage under the firm’s benefits policy compared to the total number of employees employed by the company. Can be particularly effective when looking at organizational succession planning. Improve supervisor satisfaction – The supervisor satisfaction KPI measures how engaged and satisfied employees are with their supervisors or managers. Payroll Headcount Ratio – The number of firm-wide FTEs divided by the overall number of payroll FTEs. Proposes new approaches, methods, or technologies. Finds or creates ways to measure performance against goals. Works to make a particular impression on others. Click Here To Download Key Performance Indicator (KPI) Examples. ER Issue Resolution Cycle Time – Average number of hours needed to settle the following types of ER concerns: general issues (flexible work structure); serious issues (sexual assault) potential lawsuit, labor conflicts. Capacity to obtain others’ assistance for theories, recommendations, plans, and methods. : Evaluates employee engagement in improving business processes, and reflects on the openness of a company to employee input. Helps individuals and groups manage the anxiety associated with significant change. Payslip Recalculation KPI •2000 employee •35 recalculated upon request of employee •Target 0.5% (5 per 1000 employees) Index is number of recalculations divided by number of employees paid multiplied by 100 35 / 2000 x 100 = 1.75% ER Expense per Employee – Total dollar expense in offering employee relations services during the preceding year divided by the total number of staff members at the end of that year. Some example objectives you can customize include: 1. Total Headcount: College/MBA Recruiting – Total number of workers in the firm’s college/MBA recruiting office by degree. Click below to download all 48 KPIs in an Excel document. Competencies dealing with business in strategic thinking. Shows an interest in what others have to say; acknowledges their perspectives and ideas. Speaks clearly and can be easily understood. Capacity to exhibit the utmost knowledge and competence in a specialized field. Weighs the costs, benefits, risks, and chances for success, in making a decision. Transfer Request Ratio – Number of transfer applications accepted from staff members during the last year divided by the total number of workers at the start of the year. ***The Choice of HR KPI will vary … Number of Requisitions Filled: Staff – The total number of staff level job postings in a specified term. Healthcare Expense per Covered Employee – The average amount of health insurance costs accumulated by the firm, for each staff member protected by company health insurance. Well-known organizations and enterprises from all over the world regularly discuss how important it is to hire and retain the right talent, and this ability is often regarded as one of the greatest predictors of organizational success. Routinely walks around to see how people are doing and to hear about any problems they are encountering. Sign up & Evaluate Human Resource Professionals. Works for solutions that all team members can support. Probes skillfully to get at the facts, when others are reluctant to provide full, detailed information. The higher this metric, the happier and more engaged employees are. Develops and proposes a long-term (3-5 year) strategy for the organization based on an analysis of the industry and marketplace and the organization’s current and potential capabilities as compared. Takes responsibility for own mistakes; does not blame others. The training and development office aims to boost the firm’s performance by teaching and constantly developing employee skills. Capacity to create and disseminate objectives in upholding the business’ goal. First Round Interviews to Full-Time – Average number of days elapsed from conclusion of initial interviews to notification of full-time applicants of the results. : This ratio measures how many people already working at a company are considered for internal promotion versus the number of externally attracted people. Seeks performance feedback from his/her manager and from others with whom he/she interacts on the job. Exerts unusual effort over time to achieve a goal. Respects the confidentiality of information or concerns shared by others. Competencies dealing with business in analytical thinking. This clear outlining of KPIs in a scorecard makes it easy to see how short-term KPIs such as reducing turnover can “accrue” value, and are actually an important part of achieving the organization’s long-term financial goals. A scorecard is a cluster of data that helps your leadership team critically analyze the effectiveness of your HR strategies in relation to developing a competitive advantage, improving skills, managing your culture, reducing costs, etc. 1901 N. Moore Street, Suite 502 | Arlington, VA 22209 | 866-568-0590 | [email protected], Copyright © 2020 Ascendant Strategy Management Group LLC d/b/a ClearPoint Strategy |, Note: We’re not suggesting nor advocating for you to begin measuring all of these KPIs. A healthy work-life balance promotes employee engagement. Talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting. : Helps the company understand how comfortable new hires feel after their training vs. before. Your next step is to choose the KPIs that will bring the most value to your organization and create your scorecard. Having an informed and invested leadership team has been proven to increase HR budgets and department support. Approaches challenging tasks with a “can-do” attitude. Market Data Sources – Sources for acquiring market information, by data percentage. AUDIT REPORT COURTS ADMINISTRATION SERVICE 4 Audit of Internal Controls over Salaries and Employee Benefits . Capacity to execute crucial decisions promptly. Understands both the strengths and weaknesses of others. Provides specific performance feedback, both positive and corrective, as soon as possible after an event. Human Resources key performance indicators (HR KPIs) are metrics that are used to see how HR is contributing to the rest of the organization. The happier and more satisfied employees are, the higher the engagement levels, the greater the productive output, and the higher the organization’s profitability figures. Is willing to make decisions in difficult or ambiguous situations, when time is critical. HR admin and payroll positions must have KPIs in place to measure and monitor: Accuracy and proper management of payroll data. Competencies dealing with business in results orientation. They could involve on-campus visits, interviews, and events, administrative duties, and handling marketing efforts. Business Pool to Individual Compensation Cycle Time – Average number of days from the point the business group remuneration pool is determined until individual compensation selections are made. The Compensation and Benefits policy ensures to manage the employees’ fixed pay and provide various benefits by setting performance standards and maintaining the same for every employee. Develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches. Anticipates the consequences of situations and plans accordingly. Stays abreast of business, industry, and market information that may reveal business opportunities. Manages own behavior to prevent or reduce feelings of stress. Headquarters: 810 5th Avenue, Suite 200 San Rafael, CA 94901 Phone: (415) 461-2586 Belgium Office: Barbizonlaan 20, 3090 Overijse Can be calculated by looking at the number of employees who retired as a percentage of the headcount. Goals are designed to stretch and stimulate employees. : This allows a company to see how satisfied an employee is with specific benefits they are offered. Total Headcount: Compensation – Total number of workers devoted to the compensation office. Carries his/her fair share of the workload. Can effectively handle several problems or tasks at once. Industry benchmarks can then be a helpful comparison. We’ve assembled a collection of sample Key Performance Indicators for you to use as a starting point when building scorecards. Questions others to assess whether they have thought through a plan of action. Competencies dealing with people in interpersonal awareness. Capacity to express trust in employees’ capability to succeed, especially at difficult assignments; entrusting important rights and duties; letting employees decide freely how they will meet their goals and deal with problems. Shares ideas and information with others who might find them useful. Total Employees per Policy & Benefits Employee Headcount Ratio – Total number of staff members at the end of the preceding year divided by the total number of compensation employees at the culmination of that year. : Allows managers to see the value added when current employees help to identify and acquire talent. KEY PERFORMANCE INDICATORS (KPI) Select a KPI for each KPA, which would enable the individual to improve performance to achieve the objectives. : Helps a company see how quickly new hires are being onboarded. Expresses disagreement constructively (e.g., by emphasizing points of agreement, suggesting alternatives that may be acceptable to the group). Seeing if the individuals retained knowledge well enough to apply it is critical. Determine what actions need to performed and doing it before any orders or before the situation calls for it. Keeps informed about cutting-edge technology in his/her technical area. : The performance of new hires can be compared to that of other employees. : This is a key metric underlying talent retention. Competencies dealing with business in decisiveness. Ensures that everyone understands and identifies with the unit’s mission. : Helps track the efficiency of the hiring process. Demonstrates willingness to take calculated risks to achieve business goals. Is willing to speak up to the right person or group at the right time, when he/she disagrees with a decision or strategy. Table of content What is the compensation and benefits Writes using concrete, specific language. Generalist Reporting Structure – An evaluation showing which every HR generalist report to: HR Chief, Business Group Head, CAO, Regional Chief, dual reporting. Can be determined through surveys, and can be used to break down each benefit individually. : Gives perspective on the amount of labor and productivity lost due to sickness and otherwise unpredicted leave. Litigation Claims by Type – The number of lawsuits against the firm categorized by claim type: unlawful termination, unjust compensation, sexual assault, discrimination. Report Requests Due to Adjustments – Total of the absolute values of the percentage deviation from the medium of both lowest and highest salaries. Time to Start – The average amount of time from the announcement of job opening to the day a new hire starts the job. Making sure that one’s own and other’s performance and reports are thorough and valid; rigorously prepare for meetings and presentations; see to it that agreements and obligations have been completed. A diverse employee pool results in vibrant, healthy work culture and improves employee engagement. While many organizations recognize this shift in thought, not all of them are correctly measuring success with updated HR key performance indicators (KPIs). Competencies dealing with people in managing change for employees, Capacity to show approval for modernization and for administrative changes necessary to boost the organization’s performance, Competencies dealing with people in managing change for manager/team leader, Institute, promote, and enforce organizational transformation; provide aid to others so they can effectively handle the transformation, Competencies dealing with people in oral communication. Annual Salary Increase – The percent rise in yearly salary for every staff member working within a specific job … Conduct regular meetings to review HR KPI progress at both the department and organization level. Adding real-time tracking adds value to the KPI measurement and prevents any long-term negative trends from interfering with organizational success. Has an in-depth understanding of competitive products and services within the marketplace. HR Headcount Ratio – The number of enterprise-wide, FTEs divided by the overall number of HR office FTEs. Want to take this KPI list with you? HR KPI … Percentage of Premium Covered (Employee and Dependents) – The percentage of health insurance benefits that are paid for by the firm for plans that protect the employee and his/her dependents. Capacity to concentrate on the outcome of one’s own or one’s team’s performance, establish ambitious goals, direct efforts on the goals, and fulfill or exceed them. Recognizes and rewards people for their achievements. Finds ways to measure and track customer satisfaction. HR Expense per Firm-Wide Employee – Total HR Department expenditure incurred by the firm divided by the total number of enterprise-wide FTEs. Participant Opt-Out Percentage – Percentage of members who opted out of the benefits program compared to the total number of qualified employees. Expresses confidence in others’ ability to be successful. : The number of D&I initiatives implemented measures organizational commitment to establishing and maintaining a culture of diversity and inclusion. Training & Development Expense per Employee – The yearly expenditure on training for each enterprise-wide staff member. Percentage of Workforce below Performance Standards – The number of workers who fail to satisfy the established performance standards for their position or function. Evaluate scorecard metrics periodically to ensure they are still valid. Clarifies expectations about what will be done and how. Percentage of Positions Filled Internally – The total percentage of jobs occupied by candidates already employed by the company compared to the total number of new hires over a specific term. Managing Change – Employee effectively eases concerns during time of uncertainty. Competencies dealing with business in conceptual thinking. Total Expense: Compensation per Firm-Wide Employee – Total dollar expenditures in offering compensation services during the preceding year divided by the total number of workers at the culmination of that year. Human Resource KPIs include the identification of an organization’s staffing needs, succession planning, the implementation of successful recruitment strategies, employee retention strategies, the management of the KPI process within the organization, management and implementation of employee training and development roadmaps, the handling of employee remuneration packages upon employment, and the fostering of organizational innovation and business initiatives. Recognizes the business concerns and perspectives of others. Hiring a Compensation and Benefits Specialist? Recruiting and Hiring Headcount Ratio – The total number of HR workers divided by the number of staffing support employees. Helps employees to develop a clear understanding of what they will need to do differently, as a result of changes in the organization. of sample employee files for the period of April 1, 2013 to March 31, 2014. This shows you are sincerely interested in working with them. Anticipates possible problems and develops contingency plans in advance. Consistently looking at the scorecard will ensure it stays relevant and top of mind for the HR department. : This metric is particularly important for any organization developing a strategic workforce plan. Identifies and presents information or data that will have a strong effect on others. Gives talks or presentations that energize groups. Number of Continuing Education Participants per Year – Yearly average number of workers who engage in firm-sponsored continuing education projects. Understands the interests and important concerns of others. : The number of business days it takes to resolve payroll error reported by employees. –. Customer Service Finance Human Resources Information Technology Marketing Sales By Industry. : The cost of the workforce as compared to all costs can be measured by summing all salaries and dividing by the total company costs within a given period. In the past decade, human resources (HR) and human capital have evolved from being solely service-oriented benefits management departments to more strategic organizational assets. The recruiting and hiring office invites, evaluates, and chooses candidates for available jobs within the firm. Categories: Compensation and Benefits, KRAs & KPIs, Performance management Tags: KPI… Positions Filled per Recruit – The average number of job opportunities each head hunter successfully fills each year. Competencies of managing performance for employees. Makes a systematic comparison of two or more alternatives. Spans and Layers: Recruiter per HR Manager – Average number of workers who report straight to a manager within the staffing and recruiting division. Ensures that people in the unit understand how their work relates to the business’ mission. Capacity to create, uphold, and reinforce partnerships with others outside or within the company who can contribute in terms of knowledge, aid, and assistance. About 50% of all employees leave a company because of poor management. Diversity of nationalities and ethnicities can be calculated by noting the differences among employee demographic segments. Signals own commitment to a process by being personally present and involved at key events. Notices and seizes profitable business opportunities. Cycle Time of Enrollment – Number of weeks needed for a new employee to be fully admitted in the company’s benefits policy. Number of Requisitions Filled: Managers – The total number of managerial level job postings occupied in a specified term. The policy is the tactical … HR Training Expense as a Percentage Total HR Expense – Total percentage of expenditure associated with employee training and advancement compared to the total HR division expenditure. : Determined by calculating the total number of candidates interviewed by the total number of hires in a particular hiring period. Is confident of own ability to accomplish goals. Human resources Key Performance Indicators are designed to measure and evaluate all levels of employees who work within the Human Capital or Resource sector. We dive into the core responsibilities of the compensation and benefits manager, take a look at his/her salary, and finish up with an example job description. Rather, you can. Voluntary Separation Rate – The percentage of voluntary exits (resignations) compared to the total number of terminations. : Examines the growth in associated workers over time. Understands industry and market trends affecting the organization’s competitiveness. HR generalists are in charge daily HR activities like keeping HR data system records and organizing reports from the database, establish department goals, targets and systems, setting up interviews and execute other functions assigned and required by the company management. The other primary benefit of a scorecard is that it demonstrates the strategic value of human resources to the leadership team. Notices trends in the industry or marketplace and develops plans to prepare for opportunities or problems. Can be determined by creating an exam, and monitoring exam pass rate %, average score %, and pre/post training %. HR Planning & Analysis Expense per Employee – Total dollar expense in offering HR planning and auditing during the preceding year divided by the total number of workers at the culmination of that ear. HR KPIs are measurements that indicate whether a human resources department is meeting its goals as they relate to the business. Human Resource Key performance Indicators – KPI examplesEmployee Development Key performance Indicators – KPI examplesFinance and Business Key performance Indicators – KPI examplesHealth and Safety Key performance Indicators – KPI examplesEnvironmental Key performance Indicators – KPI examplesKey performance Indicator – … Process Changes Cycle Time (Material/Non-Material) – Number of weeks needed to handle modifications that have a financial (401K contribution adjustment) or non-financial consequence on the employees (phone number change). Capacity to hand over obligations and to collaborate with others and mentor them to improve their competence. Prepares a personal development plan with specific goals and a timeline for their accomplishment. Training & Development Headcount Ratio – The number of company-wide employees per employee under the training and development division. They identify job openings, create job descriptions, develop an effective hiring program, evaluate applicants and hire the right talent. Takes charge of a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made. Quickly identifies the central or underlying issues in a complex situation. Capacity to exhibit attentiveness, proficiency, and achievement in getting teams to cooperate. : Helps determine how successful the talent acquisition process is at finding the right fit for jobs. They could involve broad banding, point fact or other means. Competencies dealing with business in fostering innovation. In addition to KPI names, the report contains a detailed description of each KPI… KPI for KPA 2 = finalize selection in 5 weeks for each individual position. Ensures that the unit develops goals and a plan to help fulfill the business’ mission. Competencies dealing with people in providing motivational support. 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