Suction problems are mainly due to blockages or dirty filters. If your answer is "It's just a clear bin with nothing else inside it" you have solved your problem. Lifts carpet pile without sticking and captures hairs with velour strips. I took apart my dyson 40 & have a piece left over. This applies to DC24, DC25, DC40, DC41, DC50, Dyson Light Ball UP22 and Dyson Ball 2 HEPA filters Step 4: Check the Floor Cleaning Head Press the button again to restart the Brush bar for vacuuming carpets. Replace post-filter cover and move machine without post-filter in place. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body. We're sorry, but something went wrong. Remove the bin and cyclone from the machine and unclip the cyclone top handle. Replacement hose for your Dyson vacuum cleaner. Recline the machine into the vacuuming position. This usually happens because the filters need washing or your machine is blocked. Press the button at the top of the cyclone handle and remove the bin from the machine. I think the hose in the back that sends the diet to the canister, toggling from floor to hide is affected. The suction power of a vacuum is immensely affected when its filters get clogged. Most Dyson vacuum cleaner models have one to two filters that should be regularly cleaned. Press the button at the top of the handle and remove the bin from the machine. Where to Buy a Dyson DC41 Motor » Dyson DC50 Blocked and Hissing – Not Picking Up. You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881. Turn the machine on, keeping it in the upright position. Reassemble and reset the Brush bar again. Lock the soleplate by turning both fasteners outwards as far as they will go. Open the soleplate and carefully cut away any hair or fibres using scissors. If you are still having problems with the suction on your Dyson vacuum after cleaning the filters then make sure the bin is empty remove your filters and quickly test the suction from the handle it should take no more than 5 seconds of running to do this. I tried everything. Pull the internal hose collar down, unclip it and then check for blockages. Our Customer Support Team will be able to solve your problem at 1-866-314-8881. click here to troubleshoot your Dyson DC07 vacuum. If after cleaning the filter your vacuum is still not sucking things up, turn your vacuum around and pull the red tab at the bottom of your Dyson out. Pull handle back and recline machine into vacuuming position ensuring the stabilising wheels are facing up towards the back of the machine. Lift the wand handle cap and push on to the hose until it clicks into place. Now my Dyson won't pick up, no sucktion. Lower the Wand handle onto the machine ensuring it clicks. Place your hand over the opening then turn on and test the suction. You can update your contact preferences at any time in the Keep in touch section of Your Dyson. Also if there’s any tear or puncture in the tube, this can be responsible too. To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place. I found someone who has the same problem as me! Note that if the hose is not attached correctly to the base of the vacuum, it may cause a suction problem. Ensure that the connection pins underneath the Cleaner head are located correctly. Hose. Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position. You can solve this by ordering a new Soleplate below or you can contact our Customer Support Team at 1-866-314-8881. Hello Buford, thank you for your inquiry! Hardly no suction. Do not plug in or attempt to use the machine until it has been repaired by one of our engineers. The Brush bar control button is not working, The Brush bar, soleplate or Cleaner head is damaged, The part that needs replacing is not listed, The Cleaner head is lifting off the floor, Dyson Supersonic™ Hair Dryers for Hotels and Leisure, Issue not resolved, please speak to our Customer Support Team, The Brush bar is not spinning on the floor tool, Issue not resolved, speak to our Customer Support Team, ٱلْمَمْلَكَة ٱلْعَرَبِيَّة ٱلسَّعُوْدِيَّة. Press the release catch on top of the cyclone and remove the bin. Your machine has two washable filters which require washing at least once every 3 months. Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This would suggest there is a blockage somewhere in the machine. On the newer cylinder models and some handheld models removing the filter is enough to completely kill the suction A few customers have brought their Dyson DC50 to us not picking up. Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down. Press the button at the top of the cyclone handle and remove the bin from the machine. Recline the machine and lay it on its back or side. A: Answer Hi this is Jay from Dyson. See our side by side analysis of the Dyson DC41 and DC65. Washing your HEPA filter causes more problems as eventually it will lead to a high pitched whistle when you turn on your Dyson and when you turn it off, the only way to solve it is to replace the HEPA filter. Turn the filter one-quarter anti-clockwise to release. Buford for model number dc41 asked on 2019-10-28. This usually happens because the filters need washing or your machine is blocked. Press firmly on the centre of the clear bin base to close. Please let us know if there's anything else we can help you with. Typically, when a Dyson doesn’t pick up and has no suction, it is blocked. Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released. 920765-04. The Dyson ball series, it has twice the suction power of competitor vacuums. If you have a Your Dyson account, you can log in below to manage your contact options. Press the release catch and remove the hose from the appliance. Unless you've previously opted in to receive marketing emails from us, we'll only use your email address to notify you when this item is back in stock. Once the parts are completely dry, reassemble and test the machine. It also again it all has to do with having patented radial root cyclone technology. These versions come in different models depending on the accessories included - Complete, Animal, and Multi Floor. Slide the C-clip onto the machine, ensuring it clips into place on both sides. To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark. Ex-Dyson service engineer with over 15,000 repairs You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881. Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors. Pull the clear plastic catch on the base away from the bin. Removing the filters rules out any problems with the filters. DC02, DC03, DC04 and DC05 are not much different. Dyson manufactures vacuum cleaners that the company claims will never lose suction as long as you properly maintain the machine. The DC50 is the same in this regard. Undo the soleplate by turning both fasteners anti-clockwise. Find product manuals, guides, tips and maintenance advice for your Dyson machine, including available spares and extra accessories. Please try again. 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