Promote team work and quality service through daily communications and coordination with other departments. Things to put on your resume ; Specific skills to mention; Full resume sample . (25% time), Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. which may be handed over to guests, Ensure constant supervision on the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel, Ensure assistance with the Guest Services that all luggage, messages, parcels, etc. Skills : Data Entry, Employee Scheduling, Willingness to Learn, Interpersonal Skills. Composed yearly employee evaluations under the supervision of the Executive Director. Skills : Management SKills, Communication SKills, Coordinating Skills. Try Now! Identify patients that need emergency medical care based on patient/family voiced complaint. What's the Best Format for a Housekeeping Resume? (25 % time), Maintain positive customer and associate relationships: Handle guest issues to improve the guest experience and escalate any outstanding guest inquiry or concern requiring additional monitoring or follow-up, to management. are handled, delivered, retrieved or stored efficiently, Maintain absolute integrity and trustworthiness in the team, Adhere to the established financial guidelines and control all costs, Manage the daily documentation/recording of bills particularly filing of receipts, Promote and follow a safe work environment, Promote and lead a service driven, results driven work environment, Follows departmental SOP’s (Standard Operating Procedures) including all safety & sustainability policies, Promote all hotel services, offers and facilities and their operating hours, Excellent written and verbal communication, interpersonal and leadership skills, Fluency in English, secondary language preferred, Minimum of 1 year previous proven Seniority position or equivalent in a customer service industry, Ability to work well under pressure in a fast paced environment and cohesively as part of a team, Ability to handle a multitude of tasks and Guest requests, Promptly and warmly greets guests and accompanies them to their tables based on availability or desired seating arrangements. A hotel Management degree and prior work experience preferably in the same role will be preferred by most of the hiring authorities. Headline : Concierge Supervisor with 6 years of experience in providing administrative assistance with resident files, ledger cards, which may include information regarding current employment, work telephone, number of vehicles parked on the property, and emergency information. The hiring manager just stopped playing with her Fitbit. A concierge provides guests with information about locations and services outside of the hotel. Most people tend to use resume templates and examples before making their own, which is a great way to see how things are done. Demonstrate a passion and understanding of company goals and ensure your area of responsibility meets all company standards by performing daily inspections. Crafting a Catering Server resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. The person who hires housekeepers is the one with the white glove, checking for dust. Logged in packages using building link software. A Concierge Supervisor is responsible for handling customer/guest requests in a caring and friendly manner and to handle mail and parcel distribution, and message replies. 2017 Nutrition Internships, Internships Com. Sample resume for concierge position. Skilled at … Objective : As a Concierge Supervisor, responsible for Managing visitor parking and providing visitors with parking permits, and also Observing and acknowledging cameras via monitors for suspicious activity. Do you need the best Concierge resume? Objective : Concierge Supervisor with 3 years of experience in Assisting management with a request for residents including, but not limited to, maintenance requests, and also a Structuring concierge schedule to ensure 100% coverage and availability, etc. Answered all incoming calls/pages and transfer to the appropriate department, person, or place. Required constant flexibility and ability to adapt quickly to new tasks and to prioritize duties in an efficient manner. Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the concierge team. Objective : Seeking a Concierge Supervisor position, responsible for Assisting with maintaining the cleanliness of the common areas, Monitoring lobby traffic and alert residents to arriving guests and deliveries, and also Maintaining logbooks for visitors and contractors, etc. We have made you some resume samples that you can use to edit and create your very own resume. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Weeks, I am writing to apply for the open position of Hotel Concierge at Sonnenalp Hotel and I have. Objective : Highly skilled Concierge Supervisor, responsible for Supervising the facilities concierge team to accommodate resident needs and concerns on a daily basis, and also Held meetings with resident's families and administration to make assure resident's needs were addressed. After logging in, come back to this page and refresh your browser. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. She will not accept housekeeper resumes with typos and formatting errors. Speaking several languages, IT literacy and discretion are also highly valued at this job. Responsible for covering shifts in case of emergencies and accept pkgs. Skills Section Example An outstanding Concierge resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Posted on: 2007-11-02. Consulted in the budgetary decisions and ensured that my department stayed within budget. Skills : Customer Service, Microsoft Office, Hospitality, Administrative Assistant, Administrative Support, Data Entry. A hiring manager looking for a Concierge is looking for an individual adept in multitasking … Mailed from USPS, UPS, FEDEX, and all other deliveries from vendors, also writing out work orders, giving access to construction units. Concierge cv objectives sample | cv samples & examples. This way, you can position yourself in the best way to get hired. Created training manuals and procedures for the Concierge department. This brief introduction serves to entice the reader to look at your resume and express your interest in a vacant job position. Administrated point of contact for maintaining and monitoring daily working hours for all internal and external departments of the hotel. Concierge duties resume. This part of the resume sample is short and limited with its details. Concierge job description sample This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Skills : Microsoft Office, Presentational Skills, Developing Skills. resumeexamples.info. A concierge’s role goes far beyond just greeting hotel guests. Desired skills and qualifications include the following – the ability to multitask, knowledge of concierge operations, knowledgeable of all in-house and arriving guests; a polite and professional demeanor; and the ability to multitask and speak in more than one language. Supervised all concierges wear proper and clean uniform when on duty, Ensure all concierge maintained the highest satisfaction service to resident. - Instantly download in PDF format or share a custom link. Download Concierge Supervisor Resume Sample as Image file, Registration Representative Resume Sample, Provides leadership and staff development through an established sales, service, and coaching process, Guides the team in developing and maintaining portfolios or revenue generation relationships within the affluent market segments, Provides sound personal financial planning, advice and guidance, Addresses account inquiries while providing superior customer service, Supports sales process through referrals, observations and coaching teams, Utilizes social media, email, chat, video conferencing and inbound and outbound calling, Sells and cross-sell products and service, Ideally have a knowledge of LEGOLAND Windsor Resort facilities, Demonstrate a high level of customer service, Assists the Concierge Manager with team development and training, Performs various administrative tasks assigned by the Concierge Manager and works directly with guests as a Concierge when volumes warrant, Assist with team payroll, performance manage missed pushes, pay corrections, etc, Assist with any plans or arrangements the guest intends to make during their stay, Expedite the flow of work and materials within or between departments according to established company guidelines, Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company, Manage the process and assist agents and guests with the check in/out process, Develop and foster an environment of teamwork and interdepartmental cooperation, Strong organizational skills with attention to detail and quality, Ability to demonstrate good judgment when dealing with guests and staff members, Proficient in time management; the ability to organize and manage multiple priorities, Maintain a sound knowledge of local events and industry trends, network with local tourist organisations, Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes, Strong analytical and problem solving skills, Maintain positive internal guest relations at all times to ensure successful inter-departmental relationships, Coordinate room blocking for all guests every day through LMS systems, work ahead to peak periods and high business, Ability to initiate and hold professional and friendly conversations with guests, Establish workloads, assign tasks, and review results, Manage the process and assist agents and guests with concierge services such as booking of shows, tours, restaurant reservations, etc, Demand dates to ensure blocking is done strategically, Create work schedules for staff and maintain proper staffing levels by coordinate lunch breaks, Handle customer issues by following the recovery procedures and ensuring guest satisfaction, Develop training program for Concierge staff, Develop departmental standard operating procedures, policies, and ensure consistent adherence, Responsible for timely evaluation of all direct reports and conducting introductory and annual performance reviews, Maintain an open door policy and address all team member issues and/or concerns in a timely manner, Conduct divisional/departmental staff meetings at least once per month, Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining project records or achieving desired results, Oversee personnel while facilitating a specific project or assignment, Process related administrative details in order to keep department operational and effective while achieving results of projects assigned, Possess skills to expedite clerical processing, evaluate information, and implement or take action based upon information, Anticipate VIP guest’s needs, respond promptly and positively however busy and whatever time of day, Model the Sands Casino Resort Bethlehem Standards of Steel at all times, no exceptions, Resolve guest complaints/discrepancies to the best of your ability ensuring guest satisfactions, Evaluate departing guests for additional complimentaries before printing departing folios, Maintain a complete knowledge of all Sands Casino Resort Bethlehem products and services, as well as maintaining a complete knowledge of all Sands Casino Resort Bethlehem products and services in order to be professional concierges, Coordinate all Butler arrivals and maintain the Butler Suite List, Maintain a complete knowledge of and comply with all procedures of VIP and Casino Marketing, Manage day to day operation of concierge department through activities including, but not limited to staffing, payroll and scheduling, Actively respond to and satisfy guest requests and complaints, Maintain accurate records of all guest request items, Receive and distribute all guest mail. Verified that items are addressed correctly, marked with the proper postage, and in suitable condition for processing. Grab their attention by appealing to their major need … Create a Resume in Minutes with Professional Resume Templates. Managed projects or contribute to committee or team work. Recruited, interviewed, hired, and trained new employees in facility policies, routine procedures, and resident safety. It’s actually very simple. Objective : As a Concierge Supervisor, responsible for Providing for the development of team members through training, monitoring, counseling, and performance evaluations, Providing direction and support to Platinum agents to ensure the highest level of service is provided at all times. Ensure proper staffing and scheduling for maximum productivity. In order to impress in this field you need to be an ace operator at many different logistical and hospitality tasks required to keep hotels running smoothly and guests happy.Of course, it stands to reason that a great concierge resume has to combine all these elements as well as showing off all your enthusiasm and personality. Concierge Supervisor Resume. Responded to emergency situations as necessary and as directed. Reserved freight elevator for scheduled move in's and move-outs as well as furniture deliveries. Responsible for time card editing and tracking. Skills : Active Learning, Computer Proficiency, Creative Problem. Coordinate transportation needs for owners and guests. They may book services for guests, such as transportation and activities. A concierge provides a variety of services to guests. Will see business relationships within the community in order to recommend staffing levels patients in the industry staffing... 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