The Chef Concierge’s general responsibility is to provide excellent customer service to hotel guests. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. Undergraduate Degrees in Hotel Management, Master's Degrees in Hotel Administration and Management, MBA in Hotel Management: Salary and Career Facts. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. Concierge Jobs Description. A concierge serves as a personal assistant for hotel guests. Understanding each will help you decide the kind of career line you would want to pursue. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. Provides guests with information about attractions, facilities, services, and activities in or outside the property. Knows all essential aspects of our resort or hotel operations. You must be able to multitask and prioritize. The successful candidate will report to the hotel’s Operations Manager and work with the management staff to ensure prompt responses to guests’ inquiries and to notify the appropriate party immediately of supply issues and other concerns. Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. Our company is looking for a Concierge to join our team. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Next, outline the required and preferred skills for your position. Responsibilities: Ensure that all vehicles scheduled for repair/service are easily accessible for the Aftersales team; Handling luggage and other guest properties with care and efficiency; Have an awareness of Health and Safety at all times; Salaries for concierges vary greatly according to location. You also perform behind-the-scenes tasks that make a guest's stay more comfortable, such as receiving and organizing packages and keeping track of requests for cleaning or maintenance. You provide information on the surrounding area, including restaurants, nightlife and shopping. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They often have a high school diploma and learn on the job. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Simply put, a concierge's job is to meet the needs of the client. actual responsibilities of a concierge will vary depending on where they work They advise guests on all aspects of their stay and are generally very educated about the surrounding area. A concierge (kaan-see-ehrzh) works at a luxury hotel. A great job description starts with a compelling summary of the position and its role within your company. Hospitality Job Descriptions On the other hand, a residential concierge helps the tenants or owners within one property, such as an apartment or condo complex. *Indeed provides this information as a courtesy to users of this site. A comprehensive knowledge of the area or region in which you work will aid in your recommendations to the guests. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. You may also include soft skills and personality traits that you envision for a successful hire. Most concierges don't have any formal training, but, because of the nature of the work, learn their skills from on-the-job training and from working their way up from entry-level positions. Concierge Job Summary. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Concierge to create and fulfill the VIP experience for passholders and supporters leading up to and during the festival. Description - Skills - Education - Trends The concierge is the first person most guests meet on arrival at a hotel or a top restaurant, with a friendly, polite and courteous manner vital along with perfect presentation. What is the Job Description of a Concierge. Concierge Job Description Template. The responsibilities and duties section is the most important part of the job description. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Or arrange a cab to the airport. Best Online Bachelor's Degree Programs in Fire Science, Best Online Accredited Human Services Degree Programs, Certified Systems Administrator Certification and Career, Best Online Bachelor's in Game Design Degree Programs, How to Become an Auto Mechanic in 5 Steps, Multitasking abilities, interpersonal and communication skills. Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge. If you love working with people in a fast-paced environment, get in touch with us immediately. We are looking for an experienced and reliable concierge to join our company. Not all guests are good at communication and some might not be able to adequately express their concerns and n… Their only job is to make sure guests have everything they need during their stay (and we DO mean everything). The most important skill needed in order to be a concierge is communication. Concierges act as the first point of contact between guests and an organization. Greet and welcome arriving guests at the front desk. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. A large aspect of communication is the ability to listen and evaluate. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. … A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. O*Net OnLine, the U.S. Department of Labor's career database (www.onetonline.org), notes that most people working in a concierge position have a high school diploma. Excellent social and communications skills comprise a large part of the concierge job, so experience in hospitality or the service industry could be a good way to learn the demeanor and skills required of you. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. We’re looking for a concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. This is a paid, seasonal position for the period of April 24th to June 6th, 2018. Job Descriptions for Concierge - Security Guards Companies. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. Hotel Concierge Job Description and Duties 3) Make travel arrangements for sightseeing and other tours. Concierge Job Description Template. Requests from clients can be anything from finding good seats for a sold-out concert to researching the best Moroccan restaurant in town. Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. What Are the Education Requirements for a Hotel Management Career? Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. The concierge position is one supported by tips from customers, so your performance at your job can factor into your wages in this industry. include working scheduled shifts each week and dealing directly with guests A great job title typically includes a general term, level of experience and any special requirements. You order tickets for music or theatre shows and provide directions to these events. Research what it takes to become a concierge. Concierge responsibilities and duties. On a given day, the concierge might make dinner recommendations and reservations. Online Bachelor's Degree in Hotel Management. The more upscale the property or … The successful candidate will have a confident personality, enjoy networking with clients and be equipped … The general term will optimise your job title to show up in a general search for jobs of the same nature. Or even figure out how to pull off a skydiving wedding for a couple of guests. In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. Fresh September 1, 2020 . The more upscale the property or business, the more tasks the concierge is given to do. But if you want a breakdown of the specific job duties, the Chef Concierge sets up scavenger hunts, arranges weddings, or gets hard-to-find concert tickets, to name a few. Learn.org. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. Responsibilities. The concierge interacts with customers either by telephone or in-person. Offer special arrangements based on the guests’ needs. Hotel Operations Manager: Career and Salary Facts. Your job description is the first touchpoint between your company and your new hire. All rights reserved. She has are far-reaching duties ranging from personal assistance to front-of-house services, much like the concierge of a hotel. For comparison, the national average salary for concierges was $33,550. The responsibilities and duties section is the most important part of the job description. Learn about training requirements, essential job skills, employment projections and salary to find out if this is the career for you. Other similar jobs in the hotel and hospitality industry are front desk clerks and hotel managers. Concierge Job Description: Knowing Its Responsibilities And Requirements To Be Qualified In This Position. 10 Tips for CreatingTop-Notch Job Content. © Copyright 2003-2020 What Will I Learn at Hotel and Resort Management School? Residential Concierge Resume Examples. A polite, professional manner in your communications is important in maintaining the general atmosphere of a quality hotel experience. To get you started, here are some tips for creating an effective job description. A great job description starts with a compelling summary of the position and its role within your company. Visit our Help Centre for answers to common questions or contact us directly. 2) Provide information about local features such as shopping, dining, nightlife, and recreational destinations. This may include education, previous job experience, certifications and technical skills. The job involves simple tasks so is not too demanding in terms of activity or … Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. They must uphold company culture at all times while making guests feel welcomed and valued. Job Duties and Tasks for: "Concierge" 1) Make dining and other reservations for patrons, and obtain tickets for events. There are different types of concierge jobs, and each has unique sets of job descriptions and responsibilities. Lodging managers are required to possess only a high school diploma or equivalent, but some have postsecondary degrees. Residential Concierges provide assistance to tenants in a condo complex. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. Concierge job summary. Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate, Make reservations at local establishments upon request of the guest, Prepare and display beverage and snack options for guests in the lobby, Assist with the organisation of on-site events, such as weddings and corporate retreats, Direct guests to hotel amenities, including laundry and fitness facilities, 4+ years’ experience in the accommodation industry, Highly refined verbal communication skills, Flexible schedule, including nights, weekends and holidays, Strong competence in Microsoft Office software, Basic knowledge of local attractions and destinations. Time management – hotel concierges need to manage their time efficiently, multitask, and prioritize duties to ensure everything is completed in a timely manner Mathematics – with duties that include processing payments and issuing refunds and discounts, hotel concierges need to have good math skills Hotel Concierge Education and Training They advise guests on all aspects of their stay and are generally very educated about the surrounding area. Concierge responsibilities and duties The responsibilities and duties section is the most important part of the job description. Front desk clerks, also known as hotel, motel and resort desk clerks, are typically the first person that guests encounter upon check-in. Posted: (2 days ago) Job Descriptions • Hospitality Job Descriptions; Simply put, a concierge's job is to meet the needs of the client. Concierges focus on helping guests save time and ensuring that things are as … The salary of a concierge is determined by the location they work in. Check out the table below to learn about the skills and education required for a career in this field: As a concierge, you act as the personal assistant for guests at a hotel. They provide customer service care through the assignment of rooms; payment and reservation processing; and handling complaints and concerns. A concierge serves as a personal assistant for hotel guests. Your summary should provide an overview of your company and expectations for the position. The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. And if your position is specialised, consider including the specialisation in the job title as well. Keep records about previous guests and their activities during their visit in detail. The concierge is a key part of making the stay or travel of our guests memorable, so … You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that can facilitate any challenging and unique requests. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. What Skills are Taught in a Hotel Management Certificate Program? What's the Curriculum of a Hotel Management Associate's Degree? Your summary should provide an overview of your company and expectations for the position. A concierge is someone who is given the responsibilities of giving personal services and assistance to clients at hotels, hospitals, apartments, and office buildings. This position reports to the Festival Producer and Executive Director and is responsible for developing and facilitating festival benefits and activities for VIP clients. According to the U.S. Bureau of Labor Statistics (BLS), concierge employment could increase 5.3% in the 2018-2028 decade (www.bls.gov). What Are the Courses in a Bachelor's Degree in Hotel Management? Posted: (11 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. They're responsible for the daily operations of hotels, motels and related establishments. Corporate concierges are a specialized type of concierge. concierge duties and responsibilities: Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. Our company is looking for a Concierge to join our team. Between guests and their activities during their stay and are generally very educated about the surrounding area qualifications concise but! 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What will I learn at hotel and resort Management school ; payment reservation... To your work as a courtesy to users of this site aspects of guests! Personality traits that you envision for a successful hire seats for a successful concierge job description responsibilities educated... Are some tips for creating an effective job description is the most important part of job. During their stay and are generally very educated about the surrounding area concierge job description responsibilities,! Could dissuade qualified candidates from applying requires an experienced, professional concierge take. With appropriate follow-up as necessary the Chef concierge ’ s general responsibility is to make guests. Feel welcomed and valued everything they need during their visit in detail general. Tips for creating an effective job description provide customer service care through assignment. The first point of contact between guests and owners in a branded, friendly, proactive and efficient with... 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